Refund policy

Return & Refund Policy – DH Journal

Thank you for shopping with DH Journal.
Because we ship all orders internationally from our studio in China, returns work a bit differently from local stores. Please read this policy carefully before placing your order.

1. Order issues (damaged, defective or wrong items)

Please inspect your order upon reception and contact us within 7 days if:

the items are damaged or significantly defective,
parts of your order are missing, or
you received the wrong products.

Send us an email at dhjournal1996@gmail.com with:

your order number,
a description of the issue, and
clear photos or a short video showing the problem.

After reviewing your case, we will offer one of the following solutions:

a free replacement shipment (resend the affected items), or
a full or partial refund to your original payment method.

Due to the high cost of international return shipping, in almost all cases we do not require you to send the items back.
Only for higher‑value orders or special cases, we may ask you to return the items for inspection (see section 4).

2. Change‑of‑mind returns

Because international shipping is expensive and slow, we currently do not accept returns or refunds for change‑of‑mind reasons, including but not limited to:

you no longer want the items,
you ordered the wrong design, color or quantity,
minor color differences caused by screen settings,
general dissatisfaction without a specific quality issue.

Please carefully check product descriptions, sizes and your shipping address before placing an order.
If you need to change or cancel your order, contact us within 24 hours after placing it.
Once your order has been shipped, it can no longer be changed or cancelled.

3. Lost or severely delayed shipments

Most orders are delivered within 7–14 business days, but international parcels can sometimes be delayed by customs or local postal services.

If your parcel:

has no tracking updates for a long time, or
has not been delivered within 45 days after shipment,

please contact us. We will investigate with the carrier.

If the parcel is confirmed lost, we will offer you a full refund or a free replacement shipment.
If the parcel is still in transit, we may ask you to wait a bit longer before we can treat it as lost.

If the tracking information shows “delivered” but you did not receive the parcel, please:

check with your household members, neighbors or building management, and
contact your local postal service with the tracking number.

In such cases we will assist you in opening an inquiry with the carrier, but we cannot guarantee a refund or free replacement for orders that the carrier confirms as delivered. Any compensation or reshipment will be decided case by case.

4. Returning items to us (if required)

In most situations we do not ask you to ship items back to us.
If we specifically request a return (for example, for high‑value orders), we will provide the return address and instructions by email.

Unless otherwise agreed in writing:

you are responsible for paying the return shipping cost, and
original shipping fees are non‑refundable.

We recommend using a trackable shipping service for any authorized return. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we approve a refund:

we will process it within 5–10 business days, and
a credit will automatically be applied to your original method of payment.

If you have not received the refund after we confirm it has been processed, please first check with your bank or payment provider. Then contact us at dhjournal1996@gmail.com and we will assist you.

6. Order cancellations

If you contact us within 24 hours after placing the order and the order has not yet shipped, we can cancel it and issue a full refund.
If the order has already been shipped, it can no longer be cancelled and will be handled under this Return & Refund Policy.